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eB2Bcom Privacy Policy
Protecting Your Privacy Online
eB2Bcom is committed to providing you with the highest levels of
customer service. This includes protecting your privacy as defined
by the Commonwealth Privacy Act 1988.
http://www.privacy.gov.au/
Personal information collected from our websites
The types of personal information collected will depend on how
you use our website. eB2Bcom may collect personal information in
a number of ways
• directly from you, such as when you enter your personal
details on our websites (eg during registration or application for
products and services)
• when you provide information by phone or in documents such
as an application form
from publicly available sources of information
• from our own records of how you use your eB2Bcom services
How we use your personal information
Your personal information may be collected to enable eB2Bcom to;
• identify you and assist you with access to our website site
and services
• provide the services and administer the services you require
• maintain and develop our business systems to assist you
with your queries.
• To provide Help Desk and Support Services
You may elect to notify us at any time if you do not wish to receive
marketing or promotional material by using the Contact Us page on
our website to send your request via email.
Other information
Our websites record other information as well. This information
is used to improve the structure and performance of those sites
to provide users with an improved service. Whenever a page is requested
from our web server, we record the time, date and URL of the request,
along with information on the browser software that is being used.
eB2Bcom uses "cookies". Cookies are pieces of information
that a web site can transfer to an individual's computer hard drive
for record keeping. Cookies can make using our websites easier by
storing information about your preferences on a particular website.
This will enable you to take full advantage of the services we offer.
The use of cookies is an industry standard and you'll find most
major websites use them. Most Internet browsers are pre-set to accept
cookies. If you prefer not to receive cookies, you can adjust your
Internet browser to disable cookies or to warn you when cookies
are being used.
eB2Bcom gathers usage information from our websites and other websites.
This is aggregated for reporting purposes. Personally identifiable
characteristics are removed and users remain anonymous, unless you
have given prior express consent for eB2Bcom to recognise your usage.
This data is gathered by us to examine Internet trends and demographics
and to assist in improving the structure and ease of use of our
websites.
Help us to ensure we hold accurate information
eB2Bcom takes all reasonable precautions to ensure that the personal
information we collect, use and disclose is accurate, complete and
up-to-date. However, the accuracy of the information we hold depends
to a large extent on the information you provide.
You can easily edit or delete the personal information you provide
to us on our websites (unless it is mandatory information required
for your membership application), but to do so, you will need to
log in as a registered user, using your username and password.
If you wish to access or modify personal information which you have
provided via our websites, but cannot access that information at
our websites, please send an email using the Contact Us page on
the website.
Disclosing your personal information
The organisations to which we may disclose information include;
• outsourced service providers who manage the services we
provide to you
• your representatives (eg your authorised representatives
or legal advisers)
• our professional advisers, including our accountants, auditors
and lawyers
• government and regulatory authorities and other organisations,
as required or authorised by law
• managing our corporate risk and funding functions (eg securitisation)
How to contact us
If you have any questions in relation to privacy, please contact
us on +61 3 9851 8600.Operations are between 9.00 am and 5.00 pm,
Monday to Friday.
Alternatively you can: Use the Contact Us page on the eB2Bcom
website page to send your questions and comments via email or
Write to our Privacy Manager, P0 Box 462 Kew Victoria 3101, AUSTRALIA
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